Running Wild Return & Refund Policy

We want you to be happy with your purchase from Running Wild. Because many of our products are perishable and require careful handling and temperature control, the following return and refund policies apply to all purchases.

Returns & Exchanges

For food safety and quality-control reasons, Running Wild does not accept product returns.

We recommend buying what you can reasonably use within a month or so.  If you end up with an item that you no longer want or need, we recommend that you pass the item along to a friend/coworker that might be excited to try feeding raw with their pet. 

On occasion, circumstances may allow you to exchange the item for another product of equal value that we currently have in stock, at our discretion.

To be eligible for an exchange:

• The product must be unopened, unused, and in its original packaging.

• Frozen products must have remained continuously frozen and been properly stored after purchase.

• Exchanges are limited to products currently available in Running Wild's inventory.

• If the replacement product is of greater value, the customer is responsible for paying the difference.

• No cash or credit will be issued for a replacement product of lesser value.

Because we cannot verify how food products have been handled or stored after leaving our possession, Running Wild reserves the right to decline an exchange when product safety or quality may have been compromised.

Refunds

All sales are final once they have been fulfilled/picked up and will not be refunded.  However, if you request a refund prior to order fulfillment/pickup, approved refunds are subject to a 3% restocking/processing fee, which will be deducted from the amount refunded.

Refund requests must be submitted within 7 days of purchase or scheduled pickup/delivery. Refunds will be issued to the original form of payment whenever possible.  If a refund is not possible, an equal value of store credit will be issued.  

If Running Wild made an error with your order, or if a product was damaged, defective, or otherwise unusable when you received it, please contact us as soon as possible. The 3% fee will not apply when the refund is the result of an error by Running Wild or a verified product-quality issue.

Unclaimed Orders

Products that are not picked up or received as scheduled remain subject to Running Wild's food-safety requirements and are not be eligible for a refund/return/exchange if the product can no longer safely be returned to inventory.

By placing an order with Running Wild, customers acknowledge and agree to this Return & Refund Policy.

You can always contact us with any refund/return/exchange question at info@runningwildrawfood.com.